UniPhi Software in Aged Care Developments

Overview

Australia’s ageing population has increased the demand for high-quality aged care facilities. Property developers in aged care face ongoing challenges, including strict regulations, complex design requirements, and managing multiple stakeholders.

UniPhi is a cloud-based Project and Portfolio Management system that supports all stages of property development. It centralises teams, data, and communication in one digital space, improving collaboration and project visibility. Since 2015, UniPhi software has supported leading aged care providers including Anglicare, BUPA, Baptcare, RSL LifeCare, and HammondCare.

"UniPhi’s support team solves problems and reduces the burden of project delivery."

Peter Paltoo, former Executive General Manager at Anglicare

Challenges

Before adopting UniPhi software, many aged care developers relied on spreadsheets, standalone tools, and manual reporting. This approach often resulted in:

• Scattered project data across multiple platforms

• Time-consuming financial tracking

• Inefficient reporting and approval workflows

• Limited visibility over budgets, risks, and progress.

The 2018–2021 Royal Commission into Aged Care further highlighted the need for improved compliance and facility upgrades, adding pressure to modernise processes.

Solutions

UniPhi addressed these challenges with a centralised software solution that streamlined workflows, improved visibility and processes. Key features included:

• Automated tasks for timesheets, progress claims, and variations

• Integrated systems for accounting, CRM, and project management

• Document control with strict version control and digital signatures

• Real-time budget tracking and change control

• Structured approval workflows for contracts and invoices

• Configurable templates, fields and dashboards, including Power BI.

Deployment Summaries

BUPA adopted UniPhi to replace spreadsheets and email-based communication. This improved consultant onboarding and real-time task tracking.

“The open, web based aspects of UniPhi has allowed us to engage with our consultants and contractors in a far more productive way than the traditional email instruction approach. This enhanced collaborative feature means our contractors spend less time on the on boarding process and have more time to meet the actual objectives of the development, the main reason they were contracted for the investment in the first place.'' 

Graham Hasslemore, Development Manager at BUPA

Anglicare integrated UniPhi with MYOB, Dropbox, and Xero, simplifying claims, payments, and collaboration.

“We now have a valuabe tool that allows us to collaborate and plan our project activities. UniPhi’s web based platform has a unique abilty to effortlessly capture interactions at a team member level, and reuse the data at a portfolio level. This has effectivle eliminated our need to produce various monthly reports (which were largely retrospective), as UniPhi presents us with open and transparent information in real time”.

Peter Paltoo, former Head of Property at Anglicare

Baptcare centralised project files and moved to automated reporting, saving time and improving focus on analysis.

“Taking our portfolio of aged care development projects from spreadsheets and other ad-hoc documents into UniPhi was a challenge worth undertaking and one that UniPhi supported at every step.They took the time to understand Baptcare, our portfolio and reporting needs as well as pointing out opportunities for efficiency, transparency and innovation. We have used both in house and online free training to great effect.  Our entire development pipeline lives in UniPhi with all the advantages for collaboration, consistency and ease of reporting that it brings''.

Danielle Parr, Baptcare

RSL LifeCare used UniPhi for portfolio-level reporting and development coordination across different sites.

HammondCare implemented UniPhi to enhance project management, financial tracking, and reporting as they managed their capital works.

"Implementing UniPhi has transformed the way we manage projects and financial reporting. By moving away from outdated manual processes, we now have real-time visibility over critical information, allowing us to make informed decisions based on accurate data." -

Katie Formston, Head of Design - Property and Capital Works at HammondCare

Conclusion

UniPhi supports aged care developers centralise project data, simplify workflows, and improve financial and project transparency. By integrating systems and automating manual processes, the software supports teams in delivering compliant, high-quality facilities with control, confidence and clarity.